How to deal with the delusional optimist

  • Can you think of a friend who haphazardly or even recklessly makes illogical decisions without first considering the consequences or potential outcomes?
  • Does your line manager or business partner easily sweep issues and concerns under the carpet with careless dismissal of the impact this would have on workforce morale or workload?
  • Is there a member in your family who is quite good at ignoring common apprehensiveness or unease, who may come across as a bad listener?

If there is someone in your personal or professional life showing these kinds of behaviours, it could be that you are having to deal with a delusional optimist.

During a week-long school trip to Shrewsbury in year 6 (ages 10-11), our year group were divided into smaller groups for a group activity. I really loved this group activity, and even now I tend to use it as a team-building exercise for already existing working groups (or families)! One at a time, we had to wait outside the room whilst the others discussed which animal he or she was most like, and to describe his or her qualities. When it came to my turn, I was described as a nightingale because I sang and because I was an optimist. It was the first time I’d ever heard the word optimist (to my recollection); and have felt close to it ever since! 

What is ‘optimism’?

We have all heard of optimism. Optimism’s root, called ‘hope’, is a foundational virtue for its rise in the human heart and provides its nourishment. Loss of hope results in a loss of optimism, for optimism cannot survive without hope. Judeo-Christianity defines hope as the ‘greatest of all God’s gifts’, together with the other theological virtues of faith and charity. One of the earliest use of the term ‘optimism’ is in the work of Leibniz in the early 1700’s, but in modern history, the scholarly works into mental health of Fromm (1955), Freud (1966), Taylor & Brown (1988) and Seligman (today looked up to as the father of positive psychology) bring us to the popular definition of ‘optimism’ as we know it today, which is ‘a generalised expectation that good things will happen’ (Carver & Scheier, 2009) and is regarded as an attributional style (Seligman, 2006), a trait (Carver & Scheier, 2009) and an inherent human characteristic (Sharot, Riccardi, Raio & Phelps, 2007). 

Excessive optimism

As with all things of nature or spirit, balance exists and must be attained. It’s one of my life’s missions, to acquire balance in myself, and to help others attain it too – not just physiological balance (what is called homeostasis), but in all things that ontologically touch a human’s personhood. What we need for optimal performance must be at the right amount. Otherwise, it’s not good for us. This is a truth as pertains to both natural and supernatural law. 

A helpful analogy for balance is our daily intake of vitamins. Let’s take vitamin C. We only need 40mg of this vitamin a day for optimal performance. A chronic deficiency in this vitamin will eventually cause problems. Likewise, too much of this vitamin will eventually cause different problems (you can check my vitamin C factfile for more info about this). Imagine… we only need 40mg of vitamin C a day, and yet, people take 1000mg daily of this vitamin daily, believing that the more it’s consumed, the better the body will be for it. This is, quite simply, delusional, and potentially dangerous or painful (as it can exacerbate issues like hemochromatosis or oxalate-formed kidney stones, etc.). In fact, as a water-soluble vitamin, our bodies have a very, very clever way of eliminating any excess or unmetabolized vitamin C through our urine, so that we don’t have too much of it in our system at any one time.

The same concept must also be applied to the amount of optimism we require for peak performance as human beings. Ironically, people tend to think of the opposite of optimism as pessimism. However, I would disagree with this. I would argue that the opposite of pessimism is something called acedia (a hopelessness or spiritual depression. In the Christian faith, it is a desolation of sorts). The scope of this blogpost isn’t to deal with acedia or even explore it. However, I have done a lot of reading on this state and would be happy to write about it if it’s of interest to readers. The scope of this blogpost is to develop thought and gain insight on how to deal with a ‘delusional optimist’, but what is that? In 1988/89, ground-breaking work by psychologists Taylor and Brown claimed that although optimism is normal and natural, positive illusions, as differentiated between ‘inflated positive self-perception’, ‘exaggerated assessments of personal control’ and ‘unrealistic optimism’ present an inaccurate view of reality. With this realisation came the warning that illusions can be taken to excess, and when the ‘margin of optimal illusion’ is surpassed, we end up battling with the costs of delusional optimism.

Actions, behaviours and attitudes of delusional optimists – and how to deal with them

Please note that this list of actions, behaviours and attitudes are not strictly limited to delusional optimists. They could be signs and symptoms of other issues, conditions or even be a regular trait in certain personality types. 

Stubbornness

Delusional optimists are often very stubborn about the end to which they’re being optimistic about. This is just a result of their strong conviction that ‘things are going to be fine / work out the way they should’. This conviction can cause their ears and their hearts to disregard the genuine worries of others, which is why it’s important to remember that when dealing with someone operating in this mode, they are not purposely ignoring YOU. Also, it is understandable why one might become suspicious of their actions when they don’t openly communicate their intentions aloud. Don’t take their disinterest in your concerns personally. They are just highly convinced and are already committed in their hearts to a course of action that they fundamentally believe is best for everyone, and nothing but a crisis can wake them up from this delusional stupor. If the course of action leads to disaster, it may be easier to accept it as such, and to learn big lessons from it. However, if the course of action proves to be a success, then this delusional optimist deserves credit and praise for their dedication and commitment, as well as the courage it took to achieve the success (no matter how blind or ill-considered it was). 

Over-confidence

This behaviour makes sense if we ruminate on Taylor and Brown’s ground-breaking work as mentioned above. A delusional optimist may possess an inflated positive self-perception. This is when his/her subjective judgement signals self-possession of ‘better than average’, or maybe even ‘the best’, in quality or quantity: attributes, characteristics, skills, or abilities compared to others. They can tend to make exaggerated assessments of things they believe they have more control of or in, than they do in reality. This is due in part to the idea that what is objectively considered risky, may not be subjectively deemed so by the person. The phrase ‘throwing caution to the wind’ would ring bells here. A delusional optimist is a risk manager’s worst nightmare! In practice, the unrealistic optimism of such a person could cause an underestimation of resources and requirements to bring a project to success, or equally cause an overestimation of planned outcomes that would result in major losses (e.g. in money, relationships, time, reputation). However, being over-confident can have two distinct advantages. 1) Should a project work in favour of the delusional optimist, they’ll become a genius or somewhat of a hero figure among the pack, and 2) in the face of challenges, the delusional optimist has an uncanny ability to raise morale, motivation and performance, thereby increasing chances of success. Risk language doesn’t really work in convincing a delusional optimist to hit their pause button. If anything, it will only drive them further and more headstrong into their pursuit. In this situation, one must find a way to keep the motivation of the delusional optimist up whilst tactfully communicating the potential benefit or advantage of pulling back the reigns as attractive and positively aspirational. Killing their confidence wouldn’t be a good way to gain healthy results.

Irresponsibility

It might appear that the delusional optimist exhibits flagrantly irresponsible behaviour. The issue with this perspective is that, this would not be their perspective. When combining my points on stubbornness and over-confidence above, we are left with this: the unease of having to deal with decision-makers appearing to ignore responsibility. Where decisions have little to no impact on people, assets or liabilities, then objectively, responsibility lessens. If decisions have major impact on people, assets or liabilities, then responsibility understandably increases, and quite drastically. In a world where all things are equal, simple ‘what if’ questions may suffice for alerting someone to address their responsibility – however, this rarely works for the delusional optimist. The coaching style here would alter slightly to – in a way – work ‘backwards’. Helping them foresee any ‘fire-fighting’ activity that might come their way post-event, could be the best eye-opener for them.

Conclusion: Behaviour change through motivational interviewing

The best time to inspire behaviour change so that this optimist can continue to be an optimist, but a realistic one, is when they’re not focused on a project that they are already certain would be a crazy success! Working during a time of lull or when enthusiasm isn’t heightened would be helpful for bringing in some objectivity into their subjective reality. Motivational interviewing is a highly recognised technique for supporting clients see reality more clearly, and to make healthy life changes.


I’m Claz, a personal health, life & career coach as well as a massage therapist based in West London, accredited in the UK. You can book a session with me here or sign up to my workshops on my Eventbrite Page. Upcoming workshops include personal resiliency training.

Tackle procrastination with something so… SIMPLE

Simplifying life, goals, objectives and tasks is part of the solution to procrastination as simplicity purifies and clarifies the path ahead, making it more attractive to bear. Here are 6 suggested approaches to make things more… SIMPLE! This works best in reverse order!

 

S – STREAMLINE

Streamline any processes by designing a system of working that presents very little resistance to flow of intentionality, increasing productivity and efficiency of those less enjoyable tasks. One example of this: schedule a specific time to allow for distractions. Otherwise, 100% focus. Another example is to schedule timed bursts of productivity like the Pomodoro method.

I – IDENTIFY

Get to know and understand the root cause of the procrastination. Work with a coach to get clarity on the root of procrastination so that it can be addressed and overcome moving forward. This needs to be addressed in order to avoid ‘regular bouts’ of procrastination. Importantly, there could be deeper issues there making procrastination an outcome.

M – MILESTONES & MOOD

Set deadlines. Enter specific milestones into a diary (or a project planning software if the objective is big enough).

Sometimes a particular mood is required for optimal productivity. Mood regulation (aka emotional control) is a helpful self-mastery technique enabling fluidity & consistency of productiveness.

P – PRIORITISE

Using the Eisenhower Matrix is a great way to sort a task list out into 4 categories of priorities. When one knows the order of one’s life and activities, one can organise and plan accordingly. Do remember though: more often than not, time management is not the root cause of procrastination, and for long-term changes away from procrastination, the issue will have to be solved at the deepest level.

L – LESSEN

Procrastination presents a gap between intention and action. Lessening this gap could take all sorts of forms including giving a personal meaning to the task, rewarding oneself as an incentive to complete a task earlier than needed, trying different motivational methods that will work, and forgiving oneself from procrastinating and starting again with a fresh slate.

E – EASY

Yes. Make the tasks easier for yourself. If what has to be done is complex or large, break things down. Take baby steps if necessary, or go ahead and just ‘eat that frog’ (which isn’t that easy – but for those people whose core values include ‘challenge’, this might be the right way forward)! Try different things.

 


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I’m Claz, a Professional Life, Career & Wellbeing Coach based in West London, accredited in the UK. I work with individuals as well as organisations providing high-end coaching. I also run affordable workshops that you can check out on my events page. Alternatively, you can contact me through my website www.touchofclarity.com.

7 steps to decision-making clarity

🤷‍♀️ Why do people get stuck when making a decision?

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Photo by timJ on Unsplash

That’s a really good question, and there may be many answers to it! This is why I find it helpful to take a systematic and structured approach to the decision-making thought process. At every stage self-awareness is as necessary as the content that surfaces when thinking through a decision. Many obstacles and hindrances to decision-making often and subtly surface up into the light but can then be excused by the irrational self. In these moments, it can be a challenge to have clear perception.

Whether you are making a life-changing decision about your relationships, your career, your life goals yourself or your wellbeing, here is my 7 step personal decision-making approach for clarity. I hope it will save you time, stress and ultimately heartache, when trying think through your decision!

 

Step 1: Define your situation

This is where it begins!

The more self-knowledgeable you are, the faster you will pass through this stage. Here, you’ll get to weigh up the significance of this decision you’re making against who you are, what you stand for, where you’re heading, and decide whether this decision needs to be taken now.

If you are a person of faith, then you will also want to bring God into this entire journey.

Self-Coaching questions for step 1

What is/are… [aka Define]:

  • the significance of this decision?
  • your needs?
  • your priorities?
  • your wants?
  • your vision, mission & values?
  • the implications if you do not make a decision about this?
  • the ideal decision?
  • the timing of your decision?

 

Step 2: Clarify what you’re making a decision about

Clarifying what the driving and resisting forces of this decision are, what is influencing the decision and how much power those influences have over you and your decision, as well as gaining insight into your decision-making strengths and weaknesses will help clarify what your decision is really about.

Self-Coaching questions for step 2

Clarify:

  • how does this decision align with your values?
  • how does this decision align with your goals & vision?
  • how does this decision align with your purpose & mission?
  • what are your decision-making strengths and weaknesses?
  • what are the driving forces in your decision?
  • what are the resisting forces in your decision?
  • what are the influencing factors in your decision?
  • what gaps are there in your knowledge, skills, competencies and experience re this decision?
  • who is/are influencing this decision?

 

Step 3: Identify outcomes of your decision

This activity will help you to separate what are assumed, and what are certain outcomes of your decision. Broken down into short, medium and long term outcomes, this step will help you to reflect on your emotional and psychological commitment to those outcomes.

You’ll also gain some insight into your change readiness.

Self-Coaching questions for step 3

Identify the short, medium and long term outcomes with:

  • what will this decisions’ impact be on your physical, spiritual, emotional, psychological health?
  • how will it affect the people directly involved in your life?
  • what it will mean for the regular routine you live by or your daily activities?
  • what are the material considerations of your outcomes (e.g. possessions & value of them)?
  • what are the financial considerations of your outcomes (e.g. regular income, savings, investments, retirement)?
  • what are the career & job considerations of your outcomes?

 

Step 4: Consider the options, alternatives, consequences & opportunities of the decision

Here is where you identify all the risks in your decision, as well as the impact of this decision to your and others before actually committing to it.

Self-Coaching questions for step 4

Consider:

  • what are the pros and cons?
  • what are the risks? How to mitigate them?
  • what are the positive and negative impacts?
  • where can opportunities be found?
  • how will it cost you in time & personal resources?
  • what sacrifices will be required?
  • what would you ideal choice be if you had to choose?

 

Step 5: Understand any emotions behind your decision

Your heart is greatly influenced by your past experiences, your desires, your passions, your pains, your personality, and a myriad of other factors and qualities.

Here is an opportunity to check the balance between your emotions and your rationale, moving forward without looking back in regret.

Self-Coaching questions for step 4

Understand:

  • what pressures may this decision be feeding on?
  • what needs may this decision be feeding on?
  • how can I be more balanced (head vs heart)?
  • what emotions are influencing here?
  • what are my fears?
  • where might I be experiencing limiting beliefs?
  • how will my feelings change after this decision?
  • how are my past experiences influencing my emotions & feelings?
  • when am I likely to change my mind because of others’ feelings?

 

Step 6: Capture other viewpoints & objective opinions

There is GREAT VALUE in seeking counsel.

Seek the opinion of those:

  • immediately involved in this decision
  • indirectly involved in this decision
  • experienced in this area
  • whose wisdom you appreciate & respect
  • in the ‘helping’ professions

Self-Coaching questions for step 6

Capture:

  • what do the people most involved in this decision have to say?
  • what do people indirectly involved in this decision have to say?
  • what do people with experience of this decision have to say?
  • what do people whose wisdom you appreciate and respect have to say?
  • what do professionals from the ‘helping’ professions have to say?

 

Step 7: Prepare & commit yourself to your decision

Often, limiting beliefs and self-sabotage about a decision happen before the very moment of committing to a decision. This is unlikely to happen if you’ve gone through the previous 6 steps to decision-making clarity. You will know what actions are needed to move forward confidently and courageously.

Self-Coaching questions for step 7

Prepare & Commit:

  • what are my critical activities moving forward?
  • what personal preferences do I have?
  • how can I exercise greater freedom of heart?
  • where do I need to exercise more resilience?
  • where do I need to exercise more courage?
  • what are my coping strategies?
  • how often should I review my progress and approach?
  • what does my task list look like?

 


Need an objective opinion to walk through the above with?

Depending on your situation (particularly the time limitation) and the gravity of the decision you have to make, you may be interested in an intensive breakthrough coaching session to get to decision-making clarity quickly, and for putting a sketch plan in place.

Intensive Breakthrough Coaching Session for decision-making clarity (2.5 hrs)

What is included in your session?

  • Initial email outlining your preparation for the session
  • Any relevant tools or materials required for activities in your session
  • Face to face to face session in West London OR video meeting call (prices vary by location & added onto base price. Video meetings via Zoom are no extra cost.)
  • Follow up email with reflections from the session and suggested actions

 Your investment

My intensive breakthrough coaching session is great value at a base price of £325. For this amount you will gain:

  • peace of mind and of heart that you have made the most informed and thought-through decision you could possibly have made
  • clarity on 99.9% of elements, factors, influences and options worth considering
  • an impeccably designed set of action points / plan to make any changes smoothly based on who you are and where you’re heading
  • greater knowledge of your blindspots and choke points, with an increased desire to manage those
  • confidence because you’ll have cleared mental and emotional obstacles preventing you from moving forward
  • enhanced or maintained good quality relationships (personal or professional)
  • holistic & well-balanced perspective, energy and momentum
  • avoidance of more time and money spent down the line from a decision that ultimately cost you more than you could afford
  • relief from stress and heartache that would have been an outcome of a poorly-made decision

Communication framework for micro & small business impacted by Coronavirus

Many businesses are being forced to make severe and drastic changes as the effects of the Covid-19 pandemic begin to show its impact on the economy and on people. For many of us, it’s not looking good. Leaders now need to remain strong and communicate well and transparently with their stakeholders – in particular their staff.

This framework is a helpful tool for micro & small businesses to aid in communicating the strategy and plan for the necessary business changes that will take place to weather this particular storm.

Communication framework for business change