How to deal with the delusional optimist

29/07/2021 touchofclarity

Can you think of a friend who haphazardly or even recklessly makes illogical decisions without first considering the consequences or potential outcomes?
Does your line manager or business partner easily sweep issues and concerns under the carpet with careless dismissal of the impact this would have on workforce morale or workload?
Is there a member in your family who is quite good at ignoring common apprehensiveness or unease, who may come across as a bad listener?

If there is someone in your personal or professional life showing these kinds of behaviours, it could be that you are having to deal with a delusional optimist.

During a week-long school trip to Shrewsbury in year 6 (ages 10-11), our year group were divided into smaller groups for a group activity. I really loved this group activity, and even now I tend to use it as a team-building exercise for already existing working groups (or families)! One at a time, we had to wait outside the room whilst the others discussed which animal he or she was most like, and to describe his or her qualities. When it came to my turn, I was described as a nightingale because I sang and because I was an optimist. It was the first time I’d ever heard the word optimist (to my recollection); and have felt close to it ever since!

What is ‘optimism’?

We have all heard of optimism. Optimism’s root, called ‘hope’, is a foundational virtue for its rise in the human heart and provides its nourishment. Loss of hope results in a loss of optimism, for optimism cannot survive without hope. Judeo-Christianity defines hope as the ‘greatest of all God’s gifts’, together with the other theological virtues of faith and charity. One of the earliest use of the term ‘optimism’ is in the work of Leibniz in the early 1700’s, but in modern history, the scholarly works into mental health of Fromm (1955), Freud (1966), Taylor & Brown (1988) and Seligman (today looked up to as the father of positive psychology) bring us to the popular definition of ‘optimism’ as we know it today, which is ‘a generalised expectation that good things will happen’ (Carver & Scheier, 2009) and is regarded as an attributional style (Seligman, 2006), a trait (Carver & Scheier, 2009) and an inherent human characteristic (Sharot, Riccardi, Raio & Phelps, 2007).

Excessive optimism

As with all things of nature or spirit, balance exists and must be attained. It’s one of my life’s missions, to acquire balance in myself, and to help others attain it too – not just physiological balance (what is called homeostasis), but in all things that ontologically touch a human’s personhood. What we need for optimal performance must be at the right amount. Otherwise, it’s not good for us. This is a truth as pertains to both natural and supernatural law.

A helpful analogy for balance is our daily intake of vitamins. Let’s take vitamin C. We only need 40mg of this vitamin a day for optimal performance. A chronic deficiency in this vitamin will eventually cause problems. Likewise, too much of this vitamin will eventually cause different problems (you can check my vitamin C factfile for more info about this). Imagine… we only need 40mg of vitamin C a day, and yet, people take 1000mg daily of this vitamin daily, believing that the more it’s consumed, the better the body will be for it. This is, quite simply, delusional, and potentially dangerous or painful (as it can exacerbate issues like hemochromatosis or oxalate-formed kidney stones, etc.). In fact, as a water-soluble vitamin, our bodies have a very, very clever way of eliminating any excess or unmetabolized vitamin C through our urine, so that we don’t have too much of it in our system at any one time.

The same concept must also be applied to the amount of optimism we require for peak performance as human beings. Ironically, people tend to think of the opposite of optimism as pessimism. However, I would disagree with this. I would argue that the opposite of pessimism is something called acedia (a hopelessness or spiritual depression. In the Christian faith, it is a desolation of sorts). The scope of this blogpost isn’t to deal with acedia or even explore it. However, I have done a lot of reading on this state and would be happy to write about it if it’s of interest to readers. The scope of this blogpost is to develop thought and gain insight on how to deal with a ‘delusional optimist’, but what is that? In 1988/89, ground-breaking work by psychologists Taylor and Brown claimed that although optimism is normal and natural, positive illusions, as differentiated between ‘inflated positive self-perception’, ‘exaggerated assessments of personal control’ and ‘unrealistic optimism’ present an inaccurate view of reality. With this realisation came the warning that illusions can be taken to excess, and when the ‘margin of optimal illusion’ is surpassed, we end up battling with the costs of delusional optimism.

Actions, behaviours and attitudes of delusional optimists – and how to deal with them

Please note that this list of actions, behaviours and attitudes are not strictly limited to delusional optimists. They could be signs and symptoms of other issues, conditions or even be a regular trait in certain personality types.

Stubbornness

Delusional optimists are often very stubborn about the end to which they’re being optimistic about. This is just a result of their strong conviction that ‘things are going to be fine / work out the way they should’. This conviction can cause their ears and their hearts to disregard the genuine worries of others, which is why it’s important to remember that when dealing with someone operating in this mode, they are not purposely ignoring YOU. Also, it is understandable why one might become suspicious of their actions when they don’t openly communicate their intentions aloud. Don’t take their disinterest in your concerns personally. They are just highly convinced and are already committed in their hearts to a course of action that they fundamentally believe is best for everyone, and nothing but a crisis can wake them up from this delusional stupor. If the course of action leads to disaster, it may be easier to accept it as such, and to learn big lessons from it. However, if the course of action proves to be a success, then this delusional optimist deserves credit and praise for their dedication and commitment, as well as the courage it took to achieve the success (no matter how blind or ill-considered it was).

Over-confidence

This behaviour makes sense if we ruminate on Taylor and Brown’s ground-breaking work as mentioned above. A delusional optimist may possess an inflated positive self-perception. This is when his/her subjective judgement signals self-possession of ‘better than average’, or maybe even ‘the best’, in quality or quantity: attributes, characteristics, skills, or abilities compared to others. They can tend to make exaggerated assessments of things they believe they have more control of or in, than they do in reality. This is due in part to the idea that what is objectively considered risky, may not be subjectively deemed so by the person. The phrase ‘throwing caution to the wind’ would ring bells here. A delusional optimist is a risk manager’s worst nightmare! In practice, the unrealistic optimism of such a person could cause an underestimation of resources and requirements to bring a project to success, or equally cause an overestimation of planned outcomes that would result in major losses (e.g. in money, relationships, time, reputation). However, being over-confident can have two distinct advantages. 1) Should a project work in favour of the delusional optimist, they’ll become a genius or somewhat of a hero figure among the pack, and 2) in the face of challenges, the delusional optimist has an uncanny ability to raise morale, motivation and performance, thereby increasing chances of success. Risk language doesn’t really work in convincing a delusional optimist to hit their pause button. If anything, it will only drive them further and more headstrong into their pursuit. In this situation, one must find a way to keep the motivation of the delusional optimist up whilst tactfully communicating the potential benefit or advantage of pulling back the reigns as attractive and positively aspirational. Killing their confidence wouldn’t be a good way to gain healthy results.

Irresponsibility

It might appear that the delusional optimist exhibits flagrantly irresponsible behaviour. The issue with this perspective is that, this would not be their perspective. When combining my points on stubbornness and over-confidence above, we are left with this: the unease of having to deal with decision-makers appearing to ignore responsibility. Where decisions have little to no impact on people, assets or liabilities, then objectively, responsibility lessens. If decisions have major impact on people, assets or liabilities, then responsibility understandably increases, and quite drastically. In a world where all things are equal, simple ‘what if’ questions may suffice for alerting someone to address their responsibility – however, this rarely works for the delusional optimist. The coaching style here would alter slightly to – in a way – work ‘backwards’. Helping them foresee any ‘fire-fighting’ activity that might come their way post-event, could be the best eye-opener for them.

Conclusion: Behaviour change through motivational interviewing

The best time to inspire behaviour change so that this optimist can continue to be an optimist, but a realistic one, is when they’re not focused on a project that they are already certain would be a crazy success! Working during a time of lull or when enthusiasm isn’t heightened would be helpful for bringing in some objectivity into their subjective reality. Motivational interviewing is a highly recognised technique for supporting clients see reality more clearly, and to make healthy life changes.

I’m Claz, a personal health, life & career coach as well as a massage therapist based in West London, accredited in the UK. You can book a session with me here or sign up to my workshops on my Eventbrite Page. Upcoming workshops include personal resiliency training.

Learning Emotional Intelligence according to your Learning Style

29/09/202029/09/2020 touchofclarity

Learning Emotional Intelligence according to your Learning Style

I’ve recently been engaging in a few Emotional Intelligence (henceforth EI) conversations on LinkedIn and it dawned in me that it might be helpful for people to see some tips for learning emotional intelligence according to their learning styles. For the sake of this article, let’s assume you already know what your learning style is. If you don’t already know what it is, the diagram to the right, which is based on Honey & Mumford Learning Style theories will help you determine what it (or they, if you have a blended approach to learning) is.

The next thing is to understand what EI is and which EI model is being referring to below. Salovey & Mayer (1990), prominent researchers in the field of EI defined emotional intelligence as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s own thinking and action”. This line of work has helped us to understand that people vary in their capacity to recognise, comprehend, utilise, communicate and manage emotions and that these differences influence people’s performance in a variety of contexts, including relationships and work.

In 1999, Salovey, Mayer and Caruso developed a model that considers one’s ability as a set of competencies within the parameters of the above definition. This Ability Model presents 4 domains:

The ability to perceive emotions
The capacity to use emotions to facilitate thinking
The ability to understand emotions
The ability to manage (or regulate) emotions

The most recent model of emotional intelligence was developed by Petrides and his team in 2007 and consists of four components:

Wellbeing: Confidence & self-esteem, optimism, and happiness
Sociability: Social competence & awareness, assertiveness, and the capacity to manage other people’s emotions
Self-control: Stress management, low impulsivity, adaptability, self-motivation, and emotion regulation
Emotionality: Emotional perception of oneself and others, emotion expression, relationship, and conveying empathy.

It is this model, the Trait Emotional Intelligence model that I’m applying the Learning Styles to. Let’s explore how emotional intelligence can be learned according to your learning style.

For the ACTIVISTS among you

The best way for activists to learn to perceive emotions, improve capacity to use emotions for thinking, and understand and manage emotions, is by experiencing these things personally and absorbing the lessons presented experientially. When those things are lived out in daily life or a life event, activists are better able to connect dots in their minds and hearts that were once hypothetical or assumptions-based about their emotional intelligence. Turning their personal EI into a life project or short-term practical assignment that is measurable and tangibly impactful is the most natural way for activists to develop those skills. Activists are generally self-development oriented, so they’ve got this motivation behind them.

A draw back with this learner style is that activists tend to look for the next big challenge without really having reflected on the learning from the previous lesson. Once this blind-spot has been recognised, it’s really important for the activist to take their time to reflect well, instill deep in themselves all the learning that they took out of those lessons, and to figure out how they can translate that learning into actions that improve their wellbeing, sociability, self-control and emotionality in the future.

Here’s a few ideas for activists:

Take the Trait Emotional Intelligence Questionnaire (short version) (you’ll need to make a £30 donation to the company) and then see where your strengths and weaknesses are. Decide what you might want to develop. Self-analysis is very important to do every 1-3 years of our life.
Seek feedback from others in order to gain wider perspective. You might come to an emotional conclusion on something that another has not come to the same emotional conclusion on. This requires real two-way communication.
This one will take a lot of humility, but it’s a super effective one: ask others to give you their opinion on your reactions to things. You will learn an awful lot, or an awful lot will be affirmed for you! This will serve to educate your self-control as well as your emotionality.
Perseverance is key for you to reach that potential for growth in emotional intelligence. Where the temptation is to skip onto the next thing that you might be good or better at, you are in the here and now… so don’t lose out on this opportunity that could potentially be a game-changer for you in the future. Think ‘slow down, reflect & absorb’.
Take responsibility for how you’ve made others feel. Then put into practice your action points. Here’s where you up your sociability game.
Connect with your own emotions, come to understand them in your inner reality and accept that they exist. People have different ways of doing that. My way is to shrug my shoulders, smile and say… OK! Well to wellbeing, I say!

For the REFLECTORS among you

Reflectors learn primarily through observing credible and experienced role-models. The method that works best for them is in-person but standing back from the action and pondering from the sidelines. They like to discuss reflections and plans with a mentor who they feel can walk the talk. Having said that, reflectors surprisingly also pick up these lessons from books, articles and case studies. As the most cautious and most reluctant risk-takers of all four types of learners, reflectors tend to come to emotional conclusions after they have had a good, long and thorough think-through of the situation, collecting and analysing as much data about the experience or event in order to come to the most informed decision possible. Is it any wonder they tend to make the best listeners, and be the last to speak in meetings and discussions! They’re often the last to jump to conclusions or make rash judgements too.

Because of their extremely cautious nature, reflectors may delay their learning in emotional intelligence. This is mainly due to the foreseeable risk-taking involved in being emotionally intelligent. Reflectors will understand well that emotional intelligence is proven in practice.

Here’s a few ideas for reflectors:

Start. Just start. Trust in your own abilities to learn along the way. Once you’ve started, don’t stop. Build up your courage to keep going. Learning by mistake is a much better outcome, than by not learning at all.
Approach role models for their stories and/or ask friends, family, acquaintances to share with you how they learned to manage risks, build confidence, become socially aware, develop self-control and regulate their emotions.
Watch YouTube videos on the subject.
Observe yourself as much as you observe others. Since reflectors generally love taking notes, note down how you react to people and how you make judgements about a situation. Reflectors tend to do really well with journaling.
Learn more about risk management.
Use your wonderful observational and reflection skills to spin the mirror on yourself. What are you learning about yourself? What needs working on, or a different approach? If there is a blockage on self-reflection: a) imagine this experience took place in third person (don’t habitualise this though) and write down your learnings, and b) address the inability to self-reflect.
Self-evaluate against the 2007 EI components above.

For the THEORISTS among you

Concepts. Theorists love to understand and rationalise concepts. Consider concepts and theories as the foundational building blocks to a Theorist’s learning. Anything nonsensical is often anathema to a Theorist, and therein lies a potentially huge problem since some of the most acute emotions we experience are seldom logical! So emotions can become a problem to be solved in the Theorist – and they’re likely to do that through theory-based courses with well-qualified and experienced trainers, well-written manuals or books and articles. Our Theorist friends are the most analytical and rationalistic of all four learning types because of how much they naturally value principles, theories, models and systems thinking.

The greatest struggle for the Theorist when it comes to learning emotional intelligence is the two-way blind-spot of assimilation. Firstly, the theorist may automatically separate one’s own personal experience from the analysis – as if it were a hypothetical situation. Take for example, grief. To learn and grow from grief requires a genuine lived and felt experience of every nuance that comes as part and parcel of grief. Theorising the situation removes from it authentic human experience. Sometimes, the human experience is beyond theory and logic, so must be lived rather by mystery and what is super (above/beyond) – natural: supernatural. Secondly, should the theorist be able to rationalise the experience into a logical scheme and thought, the risk is to leave it as such, and not use this new-found knowledge to learn about oneself, and to reach the deep human lesson of the self from it. The potential detachment between theory and lived experienced, and discomfort caused by subjective judgement is something that theorists need to watch out for in their learning.

Here’s a few ideas for theorists:

Spend time, on occasion, focusing solely on knowing yourself. I’ll repeat that. Knowing yourself. Not rationalising yourself. Just… knowing yourself. There is a greater intimacy between knowing a person and rationalising a person. EI is personable. Yes, it might be unnatural at first… but build a routine habit of it. Getting to know yourself will be a huge step in learning EI.
Get in touch with your perception of the world – living and non-living things. This will boost your wellbeing and emotionality levels.
Yes, facts and the objective is very, very important. In fact, it’s critical. But so is the subjective experience – otherwise, how can one say something is ‘real’? Philosophers have spent many years exploring the balance between the intellect (the guiding force behind rational thought) and the will (the guiding force behind subjective experience).
Theorise on this: Realist Phenomenology
Find a way to systemise or analyse your emotional reactions over a longer period of time. Study the data, what does it reveal to you?
Even though you may be able to detach your subjective experience from a logical occurrence, it doesn’t mean that others can do that as easily. If for example at some point you’re perceived as ‘indifferent’ or ‘uncaring’, this is a sign or a signal that someone else’s feelings have been triggered or impacted by your actions or words at a deep emotional level.
Take responsibility for your words and actions, and make efforts to listen ‘to the heart’ of the people in your life. Learn to be sincere in your apologies.

For the PRAGMATISTS among you

Pragmatists who actively develop their EI are their own real-life project and are perhaps the most keen of all learning types on self-development and self-growth. Transforming their learning into practical use is one of a pragmatist’s greatest strengths, and this is why they greatly value the help of someone who gives valuable feedback and coaching. Knowledge can’t just remain theoretical to the pragmatist… they’ll want to see it brought to life in practice, and enjoy trying out new things, new ideas and experimenting. So when it comes to learning EI, they are generally open to constructive criticism and tend to be more open to change in themselves. Pragmatists really do thrive on knowledge and have a special love of learning. Others who support pragmatists would be encouraged to champion the energy and excitement of some new idea or project proposal that has generated a speed of action, confidence and motivation. They’re fast learners and fast movers generally though – so supporters can equally be encouraged to help pragmatists pause for a moment and consider all option.

The danger of the pragmatist is that they can enjoy experimenting so much, that they risk bringing this ‘experimentation’ into their most valuable and important relationships, doing some serious damage along the way. In order to progress and develop themselves, pragmatists might be willing to, or adopt an attitude of, using or ignoring the other person to achieve this. The warning signs of this are when the subjective reality (the feelings and experience) of the other person is no longer of concern to the pragmatist. This is when the pragmatist has the most amount of learning and self-reflection to do! Having said that, they are real natural problem-solvers, and an emotionally developed pragmatist will have both the knowledge and the means to restore relationships (at least from their end).

Here’s a few ideas for pragmatists:

Know that a lot of decision-making is pragmatic for you. Sometimes, this isn’t always the best course of action. Consider other options on occasion too, before taking action.
Take the Trait Emotional Intelligence Questionnaire (short version) (you’ll need to make a £30 donation to the company) and then see where your strengths and weaknesses are. Decide what you might want to develop. Self-analysis is very important to do every 1-3 years of our life.
Attend an EI course or workshop.
Have a long-term coach in your life who will help you increase your awareness of personal wellbeing, sociability, self-control and emotionality. Hire a coach specifically for this, and watch your EI growth accelerate!
Don’t forget to examine your reactions to distressing situations. Develop action plans for mitigating risks in making same mistakes over and over.
Check in on your emotional wellbeing for yourself, but also through the feedback and opinion of those closest to you.
Accept that you’ll always be a work-in-progress (WIP)!
Build in a routine of ‘preparatory work’ into the early stages of your learning journey. Ask yourself: “how will my actions affect others?” “How will my decision impact others?” “How can I help others manage the impact of my decision?”
Remember that we can’t change other people. We can only change ourselves. Other people aren’t problems to be solved, but human beings to be loved.

I’ve opened up this post for comments and discussion! Feel free to share your thoughts, corrections, opinions, suggestions etc!

I’m Claz, a Life & Career Coach working with individuals as well as organisations, accredited in the UK. I am also a holistic massage & wellbeing therapist based in West London. You can contact me through my website www.touchofclarity.com and sign up to my workshops on my Eventbrite Page.

3 things to consider if you want to attract millennials onto your Boards

14/09/2020 touchofclarity

More and more, we are seeing companies and charitable organisations making efforts to attract millennials into their Non-Executive or Leadership Boards.

Although these statements below are fairly general statements, they are very helpful for Baby Boomer and Boomer II generations to consider in order to attract millennials to offer their time, energies and skills (particularly in digital) to Boards and Executive teams.

Millennials are values and authenticity driven

If an organisation doesn’t know its mission, vision and values, or can’t communicate that effectively, then the millennial is going to want to help the org identify, name, and promote its fundamental raison d’être! Millennials join Boards where their energy and efforts will produce outcome and impact for the common good and for the development of other human beings. Don’t fob off a millennial for not having a particular skill necessary to join your Board. If your organisation’s mission aligns totally with their values, the millennial is going to learn and eventually master that skill in order to be of better service to the organisation’s mission.

If an organisation has their mission, vision and values clearly defined, but don’t live out the ethos authentically in its BAU and culture, the Board will soon lose (or not even attract) its millennial.

2. Millennials appreciate good governance, fairness and transparency

Organisations that harbour secrecy and exclusivity within its organisational culture and performance is a turn off to millennials. This is a generation of people who believe in equality, diversity and value. It believes in fairness, openness and healthy governance to achieve those things, and that requires selfless and humble leadership. If you want to bring a millennial into your Board, be prepared to answer to injustice, abuse of power and hidden agendas – because they will bring it up as an agenda item if they sense it existing anywhere in the organisation.

Likewise, millennials will use their position as leaders to prevent any case for injustice, abuse of power and hidden agendas. They’re generally prepared to stand up for what is right. This means that Boards need to be prepared to hear things that they might not want to hear or that potentially cause discomfort.

3. Millennials are the perfect inter-technological generation to seek expertise from

Millennials are the generation that had the best of both worlds: playing outside in the garden eating worms and playing at home on their gameboys, Nintendos or Sega consoles. They learned to touch type to 65wpm at the age of 14 (well, at least I did) but also developed inter-personal communication skills in the playgrounds close to home. Digital is a natural and efficient environment to be manoeuvring and using; so if a millennial combines their digital with their effective communication skills, you’ll discover heart-led and meaningful business solutions that will increase outreach and engagement with clients, customers or beneficiaries in the post millennial generations.

Last few words…

Millennials have become victims of its preceding generation’s tendencies. Previously, recruitment into Boards (and even into employable positions) was based on a candidate proving that they already had the necessary skills to do the job. I sincerely believe it’s time for a change in that regard. Boomers deserve congratulations for having worked hard and merited the skills to the high levels they have developed. Part of the reason for this is that the Boomer generations have often spent many more years on average in the same organisations, meaning their leadership experience tends to be more secure. Millennials don’t stay in the same organisations for as long. Therefore, their leadership skills are developed differently. If you feel that a potential candidate might not have the leadership experience you are looking for in your Board, provided you have a strong existing group of leaders capable of mentoring or supporting the millennial, then give the millennial a chance to show you what they’re really capable of. The millennial leader is a natural change-maker and will invest surprising amounts of time and energy in bringing the organisation closer to its fundamental mission, vision and values.

Glossary of Terms related to Self-Confidence

20/08/202021/08/2020 touchofclarity

This glossary or terms has been put together as a way of understanding the deeper meaning of the word, according to its Latin etymology. For the few words like ‘shy’, which don’t have Latin origin, I’ve taken the old English meaning (often rooted in old Norse or old French).

Faith (Latin: fides as above)- To trust, to believe

Confidence (Latin: Con=with; fidere (same root as fides)) – With trust, with belief, assurance in, reliance of

Self-confidence – As above + in oneself

Love (affective) – to cherish, delight in, approve (for the sake of the other’s good, and not as a means to one’s own self-gratification or self-satisfaction)

Self-belief – Conviction of the truth of oneself

Self-interest – a motive of human action oriented purely to oneself

Ego – the conscious and permanent subject of one’s own mental experiences and free decisions

Self-worth – the inherent significance, value and dignity of oneself

Humility – grounded, down to earth, authentic perception of one’s state

Self-esteem – to value -, determine the value of -, appraise -, oneself

Arrogance – a manifest feeling of superiority of one’s worth or importance, combined with contempt of others

Self-respect – act of regarding -, a looking at -, observe -, oneself

Self-acceptance – take or receive willingly the self. This notion assumes that one receives oneself as a gift unto themselves and unto others [and the necessity of the divine Gift-Giver]

Self-centred – assignation of a point round which things revolves being oneself. Also meaning engrossed in the self combined with little regard for others

Selfish – Often a momentary motive behind an act that is self-seeking, self-ended, self-ful. Tends to be seen as lacking consideration for other people; concerned chiefly with one’s own personal profit or pleasure

Egocentric – Often a behavioural trait or dispositional characteristic centred in or arising from a person’s own individual existence or perspective without regard for the feelings or desires of others

Self-doubt – to dread -, fear -, be afraid -, be of two minds -, undecided -, in and of oneself

Optimistic – disposed to take the most hopeful view of a matter

Hopeful – to be full of confident expectation

Persevering – continue steadfastly, persist

Resilient – inclined to leap or spring back (from set-backs, adversity)

Shy – timid, easily startled, shrinking from -, avoidance of -, contact with others

Scared – to experience: fright, to shrink from, shun, prevention of, aversion of

Persistence – abide, continue steadfastly

Fear – irrational panic, horror, or aversion

Afraid – to take out of peace

A massive thank you to the Online Etymology Dictionary for its help in this!

12 Weeks to a healthier YOU: 2021 REVIVE ME CHALLENGE

13/08/202017/12/2020 touchofclarity

A 12 week action-focused community-led Health & Wellbeing Programme designed to progress you into looking, feeling and BEing healthier by Spring 2021!

Education. Accountability. Support. Action plan. Fun. Achieve.

Dates: On Wednesdays from 6th January – 31st March 2021 @ 20:00 GMT (London time). Half term (17th February) is taken into consideration.

Location: LIVE online webinar (Presentations delivered live online, and live community forum available for accountability and community support).

Presented by: Claz Gomez – Health & Wellbeing Therapist and Accredited Life Coach.

Cost: This will cost you: – your effort, – your time, – your commitment, – your heart, – your sweat, – your tears, – your sacrifices. BUT… you will see long term health changes that will prevent chronic illness, disease and pain. The benefits of a more balanced and healthier life far outweigh all the costs… most especially when hitting your 60’s-80s.

Format of the session: 1hr total: 20-30 min of webinar teaching. 10 min breakdown of weekly activities. 20 min live Q&A or free discussion with coaching.

Format of the week: Each person will be challenged with a set of tasks or activities to strive toward throughout the week. One of these is to motivate and support each other on the Winter 2021 Healthy Eating & Wellbeing Programme online forum (only nicknamed the HEW crew).

Who is this programme suitable for? This programme is for:

Individuals or families wanting to manage their weight and prevent obesity
Health enthusiasts needing a systematic boost in planning and motivation
Chronic disease and illness sufferers in need of relief from their physiological aches and pains
Individuals who want to optimise their physiological balance & performance
Smokers wanting to approach their cessation holistically
Stressed & burned out workers who desire to build a healthy routine into their lifestyle to promote recovery
Fitness fanatics recently rehabilitating from injury
Anyone who is simply striving to achieve better work/life balance
Those who are struggling with sleep issues

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Outline

Week 1: Know your body, your lifestyle & your history

Week 2: Establish your goals

Week 3: Integrative energy intake

Week 4: Menu planning & Healthy food preparation skills

Week 5: Self-awareness, Moderation and Portion Sizes

Week 6: Healthy Eating Check-in + Review

Week 7: Wellbeing Check-in + Review

Week 8: Metabolism & Physical activity

Week 9: Sleep, Stress, Self-care

Week 10: Detoxing, Fasting and Finding what might be right for you

Week 11: Movement & Exercise

Week 12: Living out your sustainable change

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Get in touch if you have any questions about this programme. Watch my video to learn about why I am putting on this programme.

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REFUND POLICY: No refunds within 7 days prior to start of the programme.

Bookings now open

Tackle procrastination with something so… SIMPLE

13/08/202017/08/2020 touchofclarity

Simplifying life, goals, objectives and tasks is part of the solution to procrastination as simplicity purifies and clarifies the path ahead, making it more attractive to bear. Here are 6 suggested approaches to make things more… SIMPLE! This works best in reverse order!

S – STREAMLINE

Streamline any processes by designing a system of working that presents very little resistance to flow of intentionality, increasing productivity and efficiency of those less enjoyable tasks. One example of this: schedule a specific time to allow for distractions. Otherwise, 100% focus. Another example is to schedule timed bursts of productivity like the Pomodoro method.

I – IDENTIFY

Get to know and understand the root cause of the procrastination. Work with a coach to get clarity on the root of procrastination so that it can be addressed and overcome moving forward. This needs to be addressed in order to avoid ‘regular bouts’ of procrastination. Importantly, there could be deeper issues there making procrastination an outcome.

M – MILESTONES & MOOD

Set deadlines. Enter specific milestones into a diary (or a project planning software if the objective is big enough).

Sometimes a particular mood is required for optimal productivity. Mood regulation (aka emotional control) is a helpful self-mastery technique enabling fluidity & consistency of productiveness.

P – PRIORITISE

Using the Eisenhower Matrix is a great way to sort a task list out into 4 categories of priorities. When one knows the order of one’s life and activities, one can organise and plan accordingly. Do remember though: more often than not, time management is not the root cause of procrastination, and for long-term changes away from procrastination, the issue will have to be solved at the deepest level.

L – LESSEN

Procrastination presents a gap between intention and action. Lessening this gap could take all sorts of forms including giving a personal meaning to the task, rewarding oneself as an incentive to complete a task earlier than needed, trying different motivational methods that will work, and forgiving oneself from procrastinating and starting again with a fresh slate.

E – EASY

Yes. Make the tasks easier for yourself. If what has to be done is complex or large, break things down. Take baby steps if necessary, or go ahead and just ‘eat that frog’ (which isn’t that easy – but for those people whose core values include ‘challenge’, this might be the right way forward)! Try different things.

I’m Claz, a Professional Life, Career & Wellbeing Coach based in West London, accredited in the UK. I work with individuals as well as organisations providing high-end coaching. I also run affordable workshops that you can check out on my events page. Alternatively, you can contact me through my website www.touchofclarity.com.

7 steps to decision-making clarity

28/07/2020 touchofclarity

🤷‍♀️ Why do people get stuck when making a decision?

timj-Vrv_nZHaFTc-unsplash — Photo by timJ on Unsplash

That’s a really good question, and there may be many answers to it! This is why I find it helpful to take a systematic and structured approach to the decision-making thought process. At every stage self-awareness is as necessary as the content that surfaces when thinking through a decision. Many obstacles and hindrances to decision-making often and subtly surface up into the light but can then be excused by the irrational self. In these moments, it can be a challenge to have clear perception.

Whether you are making a life-changing decision about your relationships, your career, your life goals yourself or your wellbeing, here is my 7 step personal decision-making approach for clarity. I hope it will save you time, stress and ultimately heartache, when trying think through your decision!

Step 1: Define your situation

This is where it begins!

The more self-knowledgeable you are, the faster you will pass through this stage. Here, you’ll get to weigh up the significance of this decision you’re making against who you are, what you stand for, where you’re heading, and decide whether this decision needs to be taken now.

If you are a person of faith, then you will also want to bring God into this entire journey.

Self-Coaching questions for step 1

What is/are… [aka Define]:

the significance of this decision?
your needs?
your priorities?
your wants?
your vision, mission & values?
the implications if you do not make a decision about this?
the ideal decision?
the timing of your decision?

Step 2: Clarify what you’re making a decision about

Clarifying what the driving and resisting forces of this decision are, what is influencing the decision and how much power those influences have over you and your decision, as well as gaining insight into your decision-making strengths and weaknesses will help clarify what your decision is really about.

Self-Coaching questions for step 2

Clarify:

how does this decision align with your values?
how does this decision align with your goals & vision?
how does this decision align with your purpose & mission?
what are your decision-making strengths and weaknesses?
what are the driving forces in your decision?
what are the resisting forces in your decision?
what are the influencing factors in your decision?
what gaps are there in your knowledge, skills, competencies and experience re this decision?
who is/are influencing this decision?

Step 3: Identify outcomes of your decision

This activity will help you to separate what are assumed, and what are certain outcomes of your decision. Broken down into short, medium and long term outcomes, this step will help you to reflect on your emotional and psychological commitment to those outcomes.

You’ll also gain some insight into your change readiness.

Self-Coaching questions for step 3

Identify the short, medium and long term outcomes with:

what will this decisions’ impact be on your physical, spiritual, emotional, psychological health?
how will it affect the people directly involved in your life?
what it will mean for the regular routine you live by or your daily activities?
what are the material considerations of your outcomes (e.g. possessions & value of them)?
what are the financial considerations of your outcomes (e.g. regular income, savings, investments, retirement)?
what are the career & job considerations of your outcomes?

Step 4: Consider the options, alternatives, consequences & opportunities of the decision

Here is where you identify all the risks in your decision, as well as the impact of this decision to your and others before actually committing to it.

Self-Coaching questions for step 4

Consider:

what are the pros and cons?
what are the risks? How to mitigate them?
what are the positive and negative impacts?
where can opportunities be found?
how will it cost you in time & personal resources?
what sacrifices will be required?
what would you ideal choice be if you had to choose?

Step 5: Understand any emotions behind your decision

Your heart is greatly influenced by your past experiences, your desires, your passions, your pains, your personality, and a myriad of other factors and qualities.

Here is an opportunity to check the balance between your emotions and your rationale, moving forward without looking back in regret.

Self-Coaching questions for step 4

Understand:

what pressures may this decision be feeding on?
what needs may this decision be feeding on?
how can I be more balanced (head vs heart)?
what emotions are influencing here?
what are my fears?
where might I be experiencing limiting beliefs?
how will my feelings change after this decision?
how are my past experiences influencing my emotions & feelings?
when am I likely to change my mind because of others’ feelings?

Step 6: Capture other viewpoints & objective opinions

There is GREAT VALUE in seeking counsel.

Seek the opinion of those:

immediately involved in this decision
indirectly involved in this decision
experienced in this area
whose wisdom you appreciate & respect
in the ‘helping’ professions

Self-Coaching questions for step 6

Capture:

what do the people most involved in this decision have to say?
what do people indirectly involved in this decision have to say?
what do people with experience of this decision have to say?
what do people whose wisdom you appreciate and respect have to say?
what do professionals from the ‘helping’ professions have to say?

Step 7: Prepare & commit yourself to your decision

Often, limiting beliefs and self-sabotage about a decision happen before the very moment of committing to a decision. This is unlikely to happen if you’ve gone through the previous 6 steps to decision-making clarity. You will know what actions are needed to move forward confidently and courageously.

Self-Coaching questions for step 7

Prepare & Commit:

what are my critical activities moving forward?
what personal preferences do I have?
how can I exercise greater freedom of heart?
where do I need to exercise more resilience?
where do I need to exercise more courage?
what are my coping strategies?
how often should I review my progress and approach?
what does my task list look like?

Need an objective opinion to walk through the above with?

Depending on your situation (particularly the time limitation) and the gravity of the decision you have to make, you may be interested in an intensive breakthrough coaching session to get to decision-making clarity quickly, and for putting a sketch plan in place.

Intensive Breakthrough Coaching Session for decision-making clarity (2.5 hrs)

What is included in your session?

Initial email outlining your preparation for the session
Any relevant tools or materials required for activities in your session
Face to face to face session in West London OR video meeting call (prices vary by location & added onto base price. Video meetings via Zoom are no extra cost.)
Follow up email with reflections from the session and suggested actions

Your investment

My intensive breakthrough coaching session is great value at a base price of £325. For this amount you will gain:

peace of mind and of heart that you have made the most informed and thought-through decision you could possibly have made
clarity on 99.9% of elements, factors, influences and options worth considering
an impeccably designed set of action points / plan to make any changes smoothly based on who you are and where you’re heading
greater knowledge of your blindspots and choke points, with an increased desire to manage those
confidence because you’ll have cleared mental and emotional obstacles preventing you from moving forward
enhanced or maintained good quality relationships (personal or professional)
holistic & well-balanced perspective, energy and momentum
avoidance of more time and money spent down the line from a decision that ultimately cost you more than you could afford
relief from stress and heartache that would have been an outcome of a poorly-made decision

Dear leader, use positive assertiveness at all times. When necessary, use ‘no’.

18/06/202018/06/2020 touchofclarity

When I was 13 years old, I went on a retreat. At the start of the retreat, we were put into the same group and had to remain in that same group throughout. In our final group exercise, we had to come together with our group leaders. One person would be asked to leave the room so that the rest of the group could pick an animal that he or she could be compared with, and to explain why. Believe it or not, I still use this as a team-building exercise for already existing teams if I deem the individuals in the team to be mature enough to see the analogousness of it, because I appreciated what it did for my confidence and for my trust in my little group. It’s surprisingly effective! When it came time for me to be compared with an animal, I was not expecting the comparison I received! I was compared to a nightingale. The group listed many reasons for the comparison, but the one word that really stood out for me was ‘optimistic’. In some mystical way, that word has shaped my life; my beliefs, my attitudes, my behaviour. Until I first entered the corporate world, I was as liberated in my ‘yes-ness’ and optimism as I was in my creativity. And then… I learned all about risk.

About positive assertive communication and the ‘NO’

What has this story got to do with positive assertiveness or saying ‘no’? Let us first establish what they are. Assertive Communication is a style of communication in which a person stands up for and respects their own needs and wants, whilst also taking into consideration the needs and wants of others, without behaving passively or aggressively. Positive Assertive Communication is about framing your thinking in a way that inspires a movement of love in your heart – so that your ‘no’ doesn’t close you off, but opens and frees you up to something (or someone) else! When you look at all the definitions on the web for the word NO, you’ll find the key word that stands out is negative (e.g. a negative vote or decision; an act or instance of refusing or denying… etc). These acts essentially block and close up – not just the other person, but yourself as well. As a natural ‘yes’ person, I have had to learn how and more importantly when to say ‘no’. We find ‘no’ more so in the corporate sector than in the charity sector, where there is naturally more generosity and spirit to serve within the organisational culture, and desire to make a difference.

Positive assertiveness is now something that more and more people are looking to assimilate into their personal and working lives. That’s why I am launching my first positive assertiveness & boundary setting workshop on Saturday 27th June 2020 at 3pm on Zoom. It will be an interactive opportunity to explore practical ways of positive assertiveness, as well as the ‘why’ for it all. The purpose of this blog is to speak a little more about the ‘no’ in relation to leadership, and when it is necessary to use it. This is where I say: Dear leader, use positive assertiveness at all times. When necessary, use ‘no’.

When is it appropriate to use ‘no’, then?

The leadership styles (I won’t go into leadership or management styles in this blog post) in which we would most frequently see ‘no’ is in the authoritative and bureaucratic styles of leadership. The best leaders in the world know how to use all 5 styles of leadership to suit the situation and the people, and have nailed their communication styles in order to implement the best courses of action in their team. Of course, this isn’t a step-by-step formula that leaders learn. They learned this through experience and decent self-knowledge! In management training, managers identify the two most common ‘no’ styles of management in the ‘tell’ or ‘sell’ management styles. Again, the best managers in the world master all 5 styles of management to suit the situation and the stakeholders involved. So when ought the ‘no’ come into ones leadership or management? Here are 3 key moments when the invitation of positive assertiveness needs to be put aside and a ‘no’ steps up:

When there is a high risk of danger or severe hurt to yourself or to others. So many people knock health and safety. But guys, it’s a no-brainer. This shouldn’t be classed as a ‘duty of care’ exercise at all. It should be built into our intrinsic nature to care for and protect each other from danger or hurt for the due reason that we are human beings. When I’m driving on the road, I seriously appreciate ‘no’ signage – because it’s a prevention and deterrent to me putting myself in danger. This ‘no’ is a crisis prevention or crisis management measure. If a leader/manager sees a catastrophe or a crisis impending (i.e. it will happen, and it’s not speculative), they will rightly start putting on the breaks. What’s important here is that the good leader/manager will brief their team, ensuring that the team are fully communicated with and feel a part of the crisis prevention.
When positive assertiveness has been exhausted. I get it. Sometimes, there is only so much positive assertiveness that can be applied until a ‘no’ must kick in. Someone who has set a boundary and now needs to make sure the other person understands and respects that boundary must do so by communicating that with them. My workshop explores how to do that positively in more detail. But what happens if the recipient isn’t responding as you would like to the positive assertiveness? There are two further courses of action. The first course could be to use a slightly more aggressive assertiveness. At no stage should the assertiveness be passive. One ought always to be aware of and sensitised to their impact on the other person. To be passive assertive is to allow oneself to be indifferent to their impact on the other. This is neither caring nor emotionally intelligent! Slightly aggressive assertiveness pushes on the firmest edge of ‘firm’ and the most uncomfortable end of ‘comfort’. The second course could be to put in the strict ‘no’. Just remember two main things if this option is the last recourse to action: a) The ‘no’ must come from a place of goodwill for others and the main people involved, not from an abuse of manipulation, control and/or power, and; b) it’s not what you say, it’s how you say it. It’s worth thinking how the other person would best respond before jumping into this last resort.
Compliance. We touched on this briefly with health and safety in point 1. When it comes to compliance, there is no airy-fairy way of ensuring legislation is complied with, unless there is clarity on the boundary. These sets of rules are not optional. Most people will see the benefit of the rules quite naturally, but some people do like to consider themselves as ‘rule-breakers’, and get a kick out of pushing their limits. At some point, the ‘no’ kicks in here. If you are a parent, this balance is one you will already be familiar with. The only difference is that you’re not parenting a toddler, but managing/leading grown ups. Having said that, some of the best leaders and managers in the world are looked up to as ‘father-figures’ and ‘mother-figures’, and there is something very beautiful and life-giving about that.

Risk management plays a big part in the ‘no’ word or action. Good leaders and managers have superhero risk mitigation and management skills – either learned through study, experience or naturally developed whilst growing up. It is for this reason that ‘no’ can and should be used, when necessary.

What if I’m the person used to being told ‘no’, and it really gets to me?

Flip the other side of the coin… if you are the recipient of the ‘no’, then the method I use to give the other person the benefit of the doubt as to whether his/her ‘no’ was personal (on either side) or not, is to think about all the risks that the ‘no’ was preventing. Undertaking this small analysis tells you much more about the priorities of the leader and any underlying issues than most outward communication from the leader would. That is, unless your leader or manager is very open and very honest (I appreciate these leaders very much!). The reason why I brought up the ‘no’ as a personal affront or defence, is because in some cases, a manager might feel threatened in some way by their direct report, and so they develop a habit of saying ‘no’ to their direct report; even if the direct report’s suggestion or action is actually good for the team and the organisational mission. This is personal. On the other extreme, the direct report is constantly being told ‘no’ without any clear business justification. This is likely to be personal. A key example of this latter one would be racism or any other form of discrimination in a team. If any of these are you, then I recommend coaching to address those issues and to help you make the right decisions for yourself moving forward.

I’m Claz, a Professional Career Coach based in West London, accredited in the UK. I am also a Life & Wellbeing Coach, working with individuals as well as organisations. You can contact me through my website www.touchofclarity.com. Sign up to my first positive assertiveness & boundary-setting workshop on Saturday 27th June 2020 at 15:00 on Zoom to learn more about the fundamentals alluded to in this post.

12 week LIVE online Healthy Eating & Wellbeing Programme – Winter 2020

26/11/201926/11/2019 touchofclarity

An action-focused Healthy Eating & Wellbeing Programme designed to progress you into looking, feeling and BEing healthier by Spring 2020!

Education. Accountability. Support. Action plan. Fun. Achieve.

Dates: On Tuesdays from 7th January – 31st March 2020 @ 20:00 GMT (London time). Half term (18th February) is taken into consideration.

Location: LIVE online webinar (Presentations delivered live online) + Live community forum available for accountability and community support.

Presented by: Claz Gomez – Healthy Eating & Wellbeing Therapist and Accredited Life Coach.

Cost: £54 for the entire programme. Includes online forum support. Individual coaching is available at additional cost. No refunds permitted within 7 days of the start of the programme.

Format of the session: 20-30 min of webinar teaching. 10 min breakdown of weekly activities. 20 min live Q&A with coaching.

Format of the week: Each person will be challenged with a set of tasks or activities to strive toward throughout the week. One of these is to motivate and support each other on the Winter 2020 Healthy Eating & Wellbeing Programme online forum (only nicknamed the HEW crew).

Outline

Week 1: Your Current Lifestyle & History

Description: Change behaviour and its impact on our general wellbeing, Personal eating history, Assessment of daily routine, Your weekly diary, Identify ‘red zone’ issues, Your body type.
Knowledge: Know thyself and thy history!

Week 2: Goals

Description: Establish your SMART goals for long-term effective change.
Knowledge: Your Why, Set Better Goals, Behaviour Goals

Week 3: Integrative energy intake

Description: Enhance your intake of energy into the ‘healthier’ zone in all 8 areas of wellbeing. Primary focus on nutritional energy.
Knowledge: Essential nutrients for the human body, choosing the most appropriate diet for your goals that doesn’t allow you to compromise on the other 7 areas of your wellbeing. Time vs money vs wellbeing.

Week 4: Menu Planning & Healthy Food Preparation Skills

Description: What’s in your kitchen? What shouldn’t be in your kitchen? Re-arrange your diary so that you make time to prepare your own meals. Plan for the week.
Knowledge: Kitchen clean up, Being prepared, Weekly meal planner, Healthy snacking available from your own cupboards.

Week 5: Self-awareness, Moderation, and Portion Sizes

Description: Eat for your body type. 3 strategies to prevent overeating. Self-awareness, body awareness. Tracking your fullness level. Change what isn’t working.
Knowledge: Macro breakdown for your body type, Recommended portion size guide, Moderation, Calorie education.

Week 6: Healthy Eating Check-in + Review

Description: Use this week to catch up on the lessons and guides, really plan your shopping list and meal prep, ask questions, share where you are stuck, get involved in the community forum, etc.! Repeat often until things become a habit!
Goal check in – how are you doing? Struggle? Schedule a meeting/call?

Week 7: Wellbeing Check-in + Review

Description: Use this week to review your progress, assess the impact of your changes on the other 7 areas of your wellbeing (e.g. emotional, occupational).
Overall wellbeing check & impact assessment. Behaviour change checklist.

Week 8: Metabolism & Physical activity

Description: Adding exercise to the picture.
Knowledge: Metabolism education (incl. hormones leptin & ghrelin), HIIT + Strength Training

Week 9: Sleep, Stress, + Self-care

Description: The difference between self-care and self-comfort, the impact stress has on your body (and goals), and creating a healthy sleep routine.
Knowledge: Hydration, Good + Bad Stress, Caffeine effects, Self-Care, Sleep, Recovery, Wellness Pyramid

Week 10: Detoxing, Fasting and Finding what might be right for you

Description: Detoxes, gut health, and intermittent fasting…
Knowledge: Detoxes, Gut Health, Pre-biotics and pro-biotics, Fasting

Week 11: Movement

Description: While strength and cardio work is useful, your most optimal results you will come from NEAT movement and healthy eating as becoming a daily priority.
Knowledge: NEAT Movement